Perific AB - Inventors of the unique Perific Mouse. Use it in the air as a presenter, to prevent RSI or with your media center.

Below you will find the most frequently asked questions, and answers to these. If you have any problems with your Perific Mouse and cannot find a solution to your problem, please contact our support department. You will find the contact information here.

Troubleshooting
• The working range is short
• The mouse does not work
• The charging does not work
• The mouse is too slow or too fast
• The trackball does not run smoothly
• The mouse does not run smoothly when it is used on a desktop
• The optical sensor lights up even though the mouse is used off-desk
• The battery life is short
• The radio synchronisation between the main unit and the mouse does not work
• The optical sensor does not light even though the mouse is used on a table

The working range is short
This problem may be caused by several reasons. Go through the following steps to correct the problem:
–The mouse may need charging, connect the charging cord found underneath the main unit to the mouse. The charging may take up to four hours. The mouse may be used while charging.

The mouse does not work
The problem can be caused by several reasons. Go through the steps below to solve the problem:
–Make sure the main unit is connected to the USB-port on your computer and that the light indicator on the main units shines with a red light. If the light indicator does not light up, try connecting the main unit to another USB-port on your computer.
–Make sure that two NiMH AAA batteries are placed in the mouse according to the label in the battery compartment.
–Connect the charging cable that you will find underneath the main unit to the mouse. The battery indicator should now start to flash. Charge the mouse until the battery indicator stops flashing; this can take up to four hours. The mouse may be used while charging.
–Synchronise the radio connection between the main unit and the mouse.
• Press down the button/light indicator of the main unit, the light indicator should now start flashing.
• Next, press the synchronisation button of the mouse.
• The light indicator of the main unit should now start flashing rapidly.
• If the synchronisation fails, retry the synchronisation procedure. Interference in the air may affect the synchronisation, which is why a few attempts may be required

The mouse does not charge
This problem may be caused by several reasons. Go through the following steps to correct the problem:
–Make sure the computer is turned on.
–Make sure the main unit is connected to the computer's USB port, and that the light indicator of the receiver shines with a red light. If the light indicator does not light up, try connecting the main unit to another USB port.
–Make sure that there are two NiMH AAA batteries placed in the mouse according to the label in the battery compartment.
–Connect the charging cord found underneath the main unit to the mouse. The battery indicator of the mouse should now start flashing. Charge the mouse until the battery indicator stops flashing, which may take up to four hours. The mouse may be used while charging.

The mouse is slow or too fast
The speed/sensitivity of the mouse is adjustable. The procedure differs depending on which operating systems is being used, and which version it is. Therefore, please refer to the manual of the operating system you are using.

The trackball does not run smoothly
This problem may be caused by several reasons. Go through the following steps to correct the problem:
–The mouse may need charging, connect the charging cord found underneath the main unit to the mouse. The charging may take up to four hours. The mouse may be used while charging.
–Make sure the trackball is clean.
• Turn the ring located around the trackball counter-clockwise.
• Take out the ball and clean it with a damp cloth.
• It the cup is dirty you can gently clean it with a damp cotton bud.
–Place the trackball back in the cup and replace the ring. It is important that the little arrow on the ring is placed upwards. Turn the ring clockwise.

The mouse does not run smoothly when it is used on a desktop
This problem may be caused by several reasons. Go through the following steps to correct the problem:
–The mouse may need charging, connect the charging cord found underneath the main unit to the mouse. The charging may take up to four hours. The mouse may be used while charging.
–Make sure that the mouse is not being used on a surface that is too dark or smooth. A mouse mat may be used as working surface.

The optical sensor lights up even though the mouse is used off-desk
This problem may be caused by several reasons. Go through the following steps to correct the problem:
–Make sure that the table sensor (a small square hole underneath the mouse that registers whether the mouse is on a desk or not) is not dirty. If it is dirty, try cleaning it with a small brush, a cotton bud etc. It is important that no sharp objects are used.
–Make sure none of your fingers, shirt sleeves etc. are near the table sensor while it is being used.

The battery life is short
The batteries are running low. Be sure only to use NiMH batteries.

The radio synchronisation between the main unit and the mouse does not work
–Make sure the main unit is connected to the USB-port on your computer and that the light indicator on the main units shines with a red light. If the light indicator does not light up, try connecting the main unit to another USB-port on your computer.
–Make sure that two NiMH AAA batteries are placed in the mouse according to the label in the battery compartment.
–Connect the charging cable that you will find underneath the main unit to the mouse. The battery indicator should now start to flash. Charge the mouse until the battery indicator stops flashing; this can take up to four hours. The mouse may be used while charging, so just go ahead with the next point in the list.
–Synchronise the radio connection between the main unit and the mouse.
• Press down the button/light indicator of the main unit, the light indicator should now start flashing.
• Next, press the synchronisation button of the mouse.
• The light indicator of the main unit should now start flashing rapidly.
• If the synchronisation fails, retry the synchronisation procedure. Interference in the air may affect the synchronisation, which is why a few attempts may be required.

The optical sensor does not light even though the mouse is used on a table
–Remove the batteries and make sure that two NiMH AAA batteries are used and that they look ok.
–Insert the batteries according to the label in the battery compartment.
–Connect the charging cable that you will find underneath the main unit to the mouse. The battery indicator should now start to flash. Charge the mouse until the battery indicator stops flashing; this can take up to four hours. The mouse may be used while charging.
–Synchronise the radio connection between the main unit and the mouse.
• Press down the button/light indicator of the main unit, the light indicator should now start flashing.
• Next, press the synchronisation button of the mouse.
• The light indicator of the main unit should now start flashing rapidly.
• If the synchronisation fails, retry the synchronisation procedure. Interference in the air may affect the synchronisation, which is why a few attempts may be required

	Support
	Below you will find the most frequently asked questions, and answers to these. If you have any problems with your Perific Mouse and cannot find a solution to your problem, please contact our support department. You will find the contact information here. Troubleshooting • The working range is short • The mouse does not work • The charging does not work • The mouse is too slow or too fast • The trackball does not run smoothly • The mouse does not run smoothly when it is used on a desktop • The optical sensor lights up even though the mouse is used off-desk • The battery life is short • The radio synchronisation between the main unit and the mouse does not work • The optical sensor does not light even though the mouse is used on a table The working range is short This problem may be caused by several reasons. Go through the following steps to correct the problem: –The mouse may need charging, connect the charging cord found underneath the main unit to the mouse. The charging may take up to four hours. The mouse may be used while charging. The mouse does not work The problem can be caused by several reasons. Go through the steps below to solve the problem: –Make sure the main unit is connected to the USB-port on your computer and that the light indicator on the main units shines with a red light. If the light indicator does not light up, try connecting the main unit to another USB-port on your computer. –Make sure that two NiMH AAA batteries are placed in the mouse according to the label in the battery compartment. –Connect the charging cable that you will find underneath the main unit to the mouse. The battery indicator should now start to flash. Charge the mouse until the battery indicator stops flashing; this can take up to four hours. The mouse may be used while charging. –Synchronise the radio connection between the main unit and the mouse. • Press down the button/light indicator of the main unit, the light indicator should now start flashing. • Next, press the synchronisation button of the mouse. • The light indicator of the main unit should now start flashing rapidly. • If the synchronisation fails, retry the synchronisation procedure. Interference in the air may affect the synchronisation, which is why a few attempts may be required The mouse does not charge This problem may be caused by several reasons. Go through the following steps to correct the problem: –Make sure the computer is turned on. –Make sure the main unit is connected to the computer's USB port, and that the light indicator of the receiver shines with a red light. If the light indicator does not light up, try connecting the main unit to another USB port. –Make sure that there are two NiMH AAA batteries placed in the mouse according to the label in the battery compartment. –Connect the charging cord found underneath the main unit to the mouse. The battery indicator of the mouse should now start flashing. Charge the mouse until the battery indicator stops flashing, which may take up to four hours. The mouse may be used while charging. The mouse is slow or too fast The speed/sensitivity of the mouse is adjustable. The procedure differs depending on which operating systems is being used, and which version it is. Therefore, please refer to the manual of the operating system you are using. The trackball does not run smoothly This problem may be caused by several reasons. Go through the following steps to correct the problem: –The mouse may need charging, connect the charging cord found underneath the main unit to the mouse. The charging may take up to four hours. The mouse may be used while charging. –Make sure the trackball is clean. • Turn the ring located around the trackball counter-clockwise. • Take out the ball and clean it with a damp cloth. • It the cup is dirty you can gently clean it with a damp cotton bud. –Place the trackball back in the cup and replace the ring. It is important that the little arrow on the ring is placed upwards. Turn the ring clockwise. The mouse does not run smoothly when it is used on a desktop This problem may be caused by several reasons. Go through the following steps to correct the problem: –The mouse may need charging, connect the charging cord found underneath the main unit to the mouse. The charging may take up to four hours. The mouse may be used while charging. –Make sure that the mouse is not being used on a surface that is too dark or smooth. A mouse mat may be used as working surface. The optical sensor lights up even though the mouse is used off-desk This problem may be caused by several reasons. Go through the following steps to correct the problem: –Make sure that the table sensor (a small square hole underneath the mouse that registers whether the mouse is on a desk or not) is not dirty. If it is dirty, try cleaning it with a small brush, a cotton bud etc. It is important that no sharp objects are used. –Make sure none of your fingers, shirt sleeves etc. are near the table sensor while it is being used. The battery life is short The batteries are running low. Be sure only to use NiMH batteries. The radio synchronisation between the main unit and the mouse does not work –Make sure the main unit is connected to the USB-port on your computer and that the light indicator on the main units shines with a red light. If the light indicator does not light up, try connecting the main unit to another USB-port on your computer. –Make sure that two NiMH AAA batteries are placed in the mouse according to the label in the battery compartment. –Connect the charging cable that you will find underneath the main unit to the mouse. The battery indicator should now start to flash. Charge the mouse until the battery indicator stops flashing; this can take up to four hours. The mouse may be used while charging, so just go ahead with the next point in the list. –Synchronise the radio connection between the main unit and the mouse. • Press down the button/light indicator of the main unit, the light indicator should now start flashing. • Next, press the synchronisation button of the mouse. • The light indicator of the main unit should now start flashing rapidly. • If the synchronisation fails, retry the synchronisation procedure. Interference in the air may affect the synchronisation, which is why a few attempts may be required. The optical sensor does not light even though the mouse is used on a table –Remove the batteries and make sure that two NiMH AAA batteries are used and that they look ok. –Insert the batteries according to the label in the battery compartment. –Connect the charging cable that you will find underneath the main unit to the mouse. The battery indicator should now start to flash. Charge the mouse until the battery indicator stops flashing; this can take up to four hours. The mouse may be used while charging. –Synchronise the radio connection between the main unit and the mouse. • Press down the button/light indicator of the main unit, the light indicator should now start flashing. • Next, press the synchronisation button of the mouse. • The light indicator of the main unit should now start flashing rapidly. • If the synchronisation fails, retry the synchronisation procedure. Interference in the air may affect the synchronisation, which is why a few attempts may be required